CFL Agencies

Making waves

CFL Agencies has been making waves for a year or so now. Of course, there are plenty of Florida-based NVOCCs but this one really does seem to have stirred UP things since its market entry in January 2019

Caribbean Maritime speaks to CFL Agencies’ chief executive David Ross and formerly of SeaFreight Agencies:

Q. When was CFL Agencies set up and why?

A. CFL was formed in early 2019 in response to ongoing requests from the trade for responsive and personalized customer service in the region. It has been heartwarming to see the way clients continued to reach out to us and encourage us to enter the trade. We have had a lot of fun in doing so and made a lot more fans of CFL as we build the business.

Q. Would it be unfair to say that CFL has some similarities to SeaFreight Agencies, but without the hardware?

A. CFL is a customer service driven organization and many on our team do come from the SeaFreight days, which was known for high-performance, high-quality customer service culture. That’s the real similarity.  CFL’s focus every day is on service, service, service.  Although hardware is important, the level of customer service and where every detail counts is our primary approach.

Q. When did CFL move into the headquarters office at Riviera Point and what was the strategy here?

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